IPASS Illinois
Reviews and Complaints
Markham, Illinois
Activar un iPads nuevo
Es de lo más estresante
No me da acseso a activar el nuevo iPass
Y para lo peor no trabajan en fin de semana así que tendré que esperar
User's recommendation: O
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Verified ReviewerToll Pass Not Working!!
- - Cannot view or pay my Pay by Plate balance in the app.
- - App forces I-Pass to access the account, and customer service hasn't responded.
I set up Pay by Plate. I am receiving messages about my balance but have no way of paying it.
The app does not show my balance, nor does it allow me to look it up. It's making me set up I-Pass to access my account when I do not need it, as I will no longer require a toll pass in two weeks.
I have been trying to speak to a customer service representative for the last three days and haven't had any luck. I need someone to get back to me so I can pay my balance.
Preferred solution: My balance is accumulating but is not showing on the app and need somebody to help me pay my balance and fix my account. I have no way of seeing how much I owe on my app, when I’m using the toll bridge every day.
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Verified ReviewerFalse charges/emails
have been getting emails saying I owe toll charges. I haven't been anywhere to have toll charges.
Today I received another one saying it had to be paid today or fines and my vehicle registration would be cancelled. I've been ignoring these because I suspect this may be fraud [phishing] and the fact that I haven't been any farther than Wood River and Jerseyville Illinois for years. That being said I'm giving you the Phone number and email that's in the message. If this is from you, there has been a mistake.
I do not owe any toll charges. My license plate # is N50 6632. The link for payment is https://getipass.com-ticketrm.xin/us. The phone # is 800-828-****.
I need to now if this is from you and if it is, I need to get this resolved now.
here's the sender's email address- synhvcgg5@***.com.
I'll be watching for your reply.
Sondra Huber
349 Hand Drive, Godfrey, Il. 62035
:getipass.com-ticketrm.xin/us
- Cannot get a human to help
Preferred solution: resolution of false charges
User's recommendation: possible phishing through email. don't reply until you verify
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Verified ReviewerNo hay respuesta buena
Necesito información sobre un supuesto recargo que tengo pendiente solo tengo 12 horas para solucionarlo, necesito su ayuda por favor.
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Verified Reviewer |
Lisle, Illinois
Charging me wrong
Cannot get thru by phone
I cannot reach a human. I waited over one hour yesterday.
No one is answering today either.
My van is in a truck and you are charging me for going through tolls at $8+ each. This is not correct and you are depleting my account.
- Easy way to pay toll
- Cannot get a human to help
- Phone wait time is ridiculous - i bet they never answer
Preferred solution: Full refund
User's recommendation: They used to be great - what happened???
Checking on bill
I just started getting texts to pay my account. I havent used my iPass in years so I didnt know there could be a balance.
Phone system couldn't take call. I cant even log into my account online!
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Verified ReviewerUpaid toll
I always make automatic payment and automatic charge the accounts from my bank. I dont know what happens with my account.
I have a problem with my iPad account. i paid extra charge because of my account. I dont have any idea what should I do with this iPad?
Sometime I was calling customer service. There is not a holding.
- Easy way to pay toll
- Electric service poor
Preferred solution: Price reduction
Correct credit card number
I have been trying to reach you for 4 days.
I get put on hold or I am directed to a web site that is unusable
User's recommendation: Avoid using the Ill tollway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutstanding bio yall saying I owe
Ive received a text message saying that I owe a outstanding amount for a ipass n I dont own a car or a ipass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost form you sent me to attach to winshield
I need you to send me a new form to attach to my windshield for registering my use of the I Pass. I lost the one you have formally sent me.
Gene Bass
2231 Corinth Drive
Sun Prairie Wi 53590
This is for my 2015 Buick Enclave.
Unable to talk and pay
I had pay by plate in the past then I decided to buy I-pass and since then I have been receiving text messages for both, I have been charged for both in the past. I was asking to close pay by plate but heard it cannot be done. Right now I was able to update my payment card but how can I make sure you are not charging me twice again?
I receive a text
I worry about the tax because they said I wont pay the any balance and I have an automatic recharge card in the file and I dont know why I receive this text. This is the first time and II worry about the tax because they said I wont pay the any balance and I have a automatic recharge card in the file and I dont know why I receive this text. This is the first time and I said that was charge like fees.
Atlanta, Georgia
Received email that I owed 18.10
Fraudulent email sent saying I owed money. It came from EZ pass. I tried to call I-Pass but eas on hold for over 30 minutes
Past due tolls
I have been trying to pay on a rental car and won't go back to start date of January 16. I have been trying this since i used the rental car
User's recommendation: Dont rent a car in illinois
May be victim of a scam?
Received a text from
guinondjomin@***l. com
Claiming to be from Ill tollway customer service and I owe money. Gave me a phone number to call
180*-***-****
Sounds like a scam, correct?
User's recommendation: Beware
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