Contact IPASS Illinois Customer Service
IPASS Illinois Phone Numbers and Emails
Toll-Free Number:
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(800) 824-7277
Customer Service:
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(630) 241-7302Illinois Tollway (TTY)
Headquarters:
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(630) 241-6800Illinois Tollway
IPASS Illinois Emails:
How to Contact IPASS Illinois Customer Service?
Most Popular Number:
| Total calls: 3 525 | Issues resolved: 239 | Last call: Jul 7, 2025 |
IPASS Illinois Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPASS Illinois Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call IPASS Illinois is 8008247277. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as IPASS Illinois may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
IPASS Illinois Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call IPASS Illinois is 8008247277. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as IPASS Illinois may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call IPASS Illinois mainly because of account, request for information, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact IPASS Illinois is summons@getipass.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
IPASS Illinois Website:
IPASS Illinois Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 7:00am - 7:00pm
Mailing Addresses:
I-PASS Replenish
P.O. Box 5544
Chicago, IL 60680-5544
I-PASS Fulfillment Center
P.O. Box 806518
Chicago, IL 60680
IPASS Illinois Customer Service Reviews
I wanted to know how a vehicle on my account could have an unpaid toll. When I have enough money on my account to pay the toll. The customer service representative was not helpful and she had a negative attitude.
How Good is IPASS Illinois's Customer Service?
Summary of IPASS Illinois Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IPASS Illinois?
Payments and Charges Question:
- “You send me first note about payment”
- “Billing issues”
- “Unpaid tall way”
Account Question:
- “Can’t get into my account to add money to ipass”
- “My account”
- “New transponder and need to add funds to account”
Request for Information Question:
- “Update my contact information”
- “Need information”
- “Need help to set up account”
Cards Question:
- “Card update”
- “Add a new vehicle and paying card”
- “Giving a new visa card”
Activation/ Cancellation Question:
- “Activate ez pass”
- “Activation”
- “Unable to activate i pass”
Product/ Service Question:
- “My transponders working?”
- “New car purchased, sold old car”
- “Received a text that I was overdrawn..”
Return/ Replace Question:
- “My license plate number changed. State assigned a new plate to the same vehicle.”
- “Change credit card”
- “Changing vehicle”
Shipping and Delivery Question:
- “Cambiar tarjeta de pago”
- “Transponder location”
- “Cambio tarjeta para saldo”
Staff Question:
- “POOR CUSTOMER SERVICE, Hung up on me 2times”
- “New service”
- “My daughter wants to pay for her own transponder and service”
Refund Question:
- “Refund”
- “Refund of wrongly charged tolls.”
Website/ Application Question:
- “Trying to pay on line and the site wont take my payment”
Other Question:
- “I need to add a car”
- “Add 2. More trucks to. I pass”
- “Need stickers”
Compare IPASS Illinois Customer Service To
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