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Contact IPASS Illinois Customer Service

How to Reach a Person at IPASS Illinois

Verified Contact Information

Toll-Free Number:

  • 1-800-824-7277
Call Now
Send Message

Customer Service:

  • 1-630-241-7302
    Illinois Tollway (TTY)

Headquarters:

  • 1-630-241-6800
    Illinois Tollway

Customer Service:

summons@getipass.com
Alternative Service of Summons
fleets@getipass.com
Fleet

General Info:

info@getipass.com

Claims:

risk.insurance@getipass.com
Insurance Claims

Jobs/ Career:

employment@getipass.com

Legal:

foia@getipass.com
FOIA Request
subpoena@getipass.com

IPASS Illinois Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular IPASS Illinois Phone Number
1 (800) 824-7277
Average Hold Time
00:02:19
Average Calls duration
4 minutes
Most Popular IPASS Illinois Email Address
summons@getipass.com
IPASS Illinois Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact IPASS Illinois Customer Service?

You can call IPASS customer service by dialing 1-800-824-7277. The representatives at this phone number are ready to answer your questions and help with your issues Monday through Friday from 7 am to 7 pm CST. This IPASS Illinois customer service contact can also be used for complaints or compliments. The assistants will offer problem solutions or provide the information you need.

You can also reach the customer care team member at the following IPASS phone number: 1-630-241-6800. This telephone number belongs to company headquarters and is available Monday to Friday between 8 am and 5 pm CST.

The IPASS call number for TTY is 1-630-241-7302.

You can use several IPASS contact emails to reach company representatives. Choose the email address according to your inquiry. The operators at info@getipass.com are responsible for IPASS customer support. They also deal with general questions, complaints, and compliments. If you want to reach the company on matters regarding media and press, you can use the same address. Another email that can be used for complaints is summons@getipass.com.

For insurance questions, email Risk.Insurance@getipass.com. If you want to find a job at the company, email your resume to employment@getipass.com.

You can address your inquiries related to commercial and fleet vehicles to fleets@getipass.com.

You can contact IPASS customer service via their official website using the online forms. Click the Question Mark icon in the top right corner of the main page. Scroll the Contact Us page down till you find the Custom Service Team button. After choosing this option, you will get a simple form. Complete it with your contact information and the details of your issue. Click Submit and await the IPASS Illinois email with the response from the customer care team.

If you wish to invite the company representative to speak regarding the programs and initiatives at your event, fill out the Speaker Request form and provide information about the occasion and organization.

PissedConsumer Club

Contact Information

IPASS Illinois Website:

IPASS Illinois Help Center:

Corporate Office Address:

Illinois State Toll Highway Authority
2700 Ogden Ave.
Downers Grove, Illinois 60515
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 7:00am - 7:00pm


Mailing Addresses:

I-PASS Replenish

P.O. Box 5544

Chicago, IL 60680-5544


I-PASS Fulfillment Center

P.O. Box 806518

Chicago, IL 60680

More contact details

How Customers Rate IPASS Illinois Support?

4.5 / 5
Good

Based on 5.6K calls to IPASS Illinois customer support through PissedConsumer.com and 31 survey responses.

Total Calls
5.6K
Avg Call Duration
04:13
Issues Resolved
21%

Why Customers Call IPASS Illinois?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Payments and Charges 19%
  • Account 13%
  • Request for Information 9%
  • Cards 6%
  • Activation/ Cancellation 5%
  • Product/ Service 4%
  • Return/ Replace 3%
  • Shipping and Delivery 1%
  • Staff <1%
  • Refund <1%
  • Website/ Application <1%
  • Payments & Transfers <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

39%
  • "Pay a toll"
  • "Añadir otra placa"
  • "Ipasa"

Payments and Charges

19%
  • "Pay bill"
  • "Wrong charges"
  • "New debit card"

Account

13%
  • "I. Can't get in my account"
  • "Put money on the account"
  • "I can't sign into my account. Need to change cars"

Request for Information

9%
  • "Update transponder info"
  • "Need to know how to set up my iPad.Don't have internet, have a old box.I'm not sure if it's registering or not when I go"
  • "Update account"

Cards

6%
  • "Neu card"
  • "Put a new card"
  • "New card"

Activation/ Cancellation

5%
  • "Reactivate"
  • "Activate my ipass"
  • "Activation"

Product/ Service

4%
  • "I haven't used the IPASS for a long time and I am traveling to Chicago tomorrow. I looked at the IPASS and it says it expires 09/26. Can I use it this weekend?"
  • "Error. Can't add vehicles"
  • "Can't add vehicles. Getting error"

Return/ Replace

3%
  • "Address change"
  • "Change plates"
  • "I want to change my email address on my account"

Shipping and Delivery

1%
  • "Registrar nueva tarjeta de débito"
  • "Cambiar targeta en Ipas"
  • "Registrar nueva tarjeta de crédito"

Staff

<1%
  • "POOR CUSTOMER SERVICE, Hung up on me 2times"
  • "New service"
  • "my daughter wants to pay for her own transponder and service"

Refund

<1%
  • "Refund"
  • "Refund of wrongly charged tolls."

Website/ Application

<1%
  • "Instalación sticker"
  • "Trouble loading funds"
  • "Trying to pay on line and the site wont take my payment"

Payments & Transfers

<1%
  • "Funds"

Streaming Services

<1%
  • "actvar"

Fraud & Security Issues

<1%
  • "Possible scam"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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