IPASS Illinois
IPASS Illinois Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois reviews show a 2.4 star rating from 64 customers, with 55% would likely recommend; most feedback is dissatisfied and the distribution is largely unfavorable.
Key Takeaways for Future Customers
- Expect mixed experiences with account setup and the app when researching IPASS Illinois reviews.
- Be prepared for long hold times and limited weekend support when contacting customer service.
- Monitor billing and auto-fill activity closely and keep documentation if seeking a refund.
Negative Feedback / Risk Areas
- Frequent IPASS Illinois customer complaints about inability to reach a human and poor phone support.
- Reports of billing errors, duplicate charges, phishing texts and requests for refunds.
- Many note login, app and pay-by-plate failures that block online payments.
Positive Feedback
Some agents resolve issues quickly and the service is a convenient way to pay tolls; price level is reported as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois reviews show a 2.4 star rating from 64 customers, with 55% would likely recommend; most feedback is dissatisfied and the distribution is largely unfavorable.
Key Takeaways for Future Customers
- Expect mixed experiences with account setup and the app when researching IPASS Illinois reviews.
- Be prepared for long hold times and limited weekend support when contacting customer service.
- Monitor billing and auto-fill activity closely and keep documentation if seeking a refund.
Negative Feedback / Risk Areas
- Frequent IPASS Illinois customer complaints about inability to reach a human and poor phone support.
- Reports of billing errors, duplicate charges, phishing texts and requests for refunds.
- Many note login, app and pay-by-plate failures that block online payments.
Positive Feedback
Some agents resolve issues quickly and the service is a convenient way to pay tolls; price level is reported as medium.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Illinois
Add a new card
I'm trying to add a new card, but they don't answer. True, they don't let me.
Please call me back on my cell number so I can update my account. Thanks.
Preferred solution: Add a new card to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sterling Heights, Michigan
Need to pay for a license plate number that isn't my own
I just want to pay a toll, but I am unable to. I have downloaded the app and got nowhere. I have been trying for 3 weeks.
Chicago, Illinois
Can not log in to check balance & pay.
I need to set my password & add to my balance. No human to talk to.
Press this or that button! Very frustrating!
Automated. Need to pay my I-pass and can't get on the User site. Make sure details are written down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t own the car no more
They make me pay something that I don't have that car no more for 6 months or more and I don't have a car and I'm walking everywhere.
- Do fix the problem
- Should call if i still had the car
Preferred solution: Apology
User's recommendation: Always call them n say you don’t have that car no more
Chicago, Illinois
Husband died and 8nquiring about his ipass situation.
- - Cannot reach a person to discuss the deceased husband's sticker.
- - I need guidance on the deceased husband's I-Pass account.
Could not talk to a person about what to do about my deceased husbands sticker on our car. Need to know what to do and know about his Ipass account to take care of this issue.
Need to hear back from someone about this issue. Linda Hallenstein
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPagar plan de pagos
Solo me habla en inglés la operadora necesito hablar con. Alguien para realizar el pago de mi plan de pagos por favor
User's recommendation: Poner operador en inglés y spañol
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo see if I have an outstanding toe Was
I got a message, but I dont know if this is fake or what so Im trying to see if I owe any old tolls fee or anything.
I pass did not work have unpaid tolls to care for
Your agent did a great service she over and above on helping me out she was easy to talk with and had a great attitude fantastic job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot text about possible toll violation
- - Cannot locate toll violation or transponder; wants to pay unpaid toll.
- - The 2016 Ford Transit, plate 308370 (IL); contact via email and phone.
Ive been on the website and unable to locate the violation as well as obtaining a transponder. I wish to pay the toll if there is an unpaid one.
Also, would like to place my credit card on file. The vehicle is a 2016 Ford Transit. Plate number is 308370.
IL passenger plate. Please reach out via email and phone to allow me to fix any issues.
Ashley Brazeau
Preferred solution: Ability to pay violation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay unpaid tolls from this past wknd
I need to pay my unpaid tolls and do not have an I-Pass nor wish to get one. I need to have contact with a person so I can pay them.
Preferred solution: Somebody to talk to so I can pay these tolls - before the 14 days are up!
User's recommendation: Don’t bother with this - you can’t do anything but get an Ipass and use the app
Chicago, Illinois
I'm trying to get hold to anyone can't, my card constantly on charge and i I'm getting tickets ?
I'm trying to get hold to anyone can't, my card constantly on charge and i I'm getting tickets ? and i cant get to my app to see whats going on
Sumner, Iowa
Unable to make a payment, got trapped in the construction zones, poor roads , construction that never ends
I asked my Bank why do you guard my money if I can't use it, the current payment system is bias and is for the Rich only,
User's recommendation: The covid was fake and now I'll toll keeps laid off worker's unemployment s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegister my ipass
No one answered the call. Just disconnected this is so stupid and a waste of my time and energy. Get your *** together
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisle, Illinois
System is never accurate
- - iPass is mounted behind the rearview mirror; funds stay in the account.
- - I'm constantly getting violations and the website has ongoing issues.
I have my ipass mounted behind the rear view mirror and I keeps funds in my account but I'm constantly receiving violations. I have tons of emails where I've added money to it. Your website sucks all around the board there's always and issue.
Preferred solution: To clear these tolls on invoice VN5107398329
User's recommendation: Avoid tolls & DO NOT waste your time buying any of their passes or services
Bought new car. Want to add to ipass
Very helpful. Checked account and removed old car.
Will send new transponders through the mail in the next few weeks. Thank you.
Markham, Illinois
Activar un iPads nuevo
Es de lo más estresante
No me da acseso a activar el nuevo iPass
Y para lo peor no trabajan en fin de semana así que tendré que esperar
User's recommendation: O
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