IPASS Illinois
IPASS Illinois Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois has a 2.4 star rating from 66 customer reviews. Consumers are mostly dissatisfied; 55% would likely recommend. Rating mix shows more unfavorable than positive. Pros: easy way to pay tolls, convenient. Cons: cannot get a human to help, billing confusion, reports of being scammed. Many users request a refund and value customer service; price level reported as medium.
Key Takeaways for Future Customers
- Convenient toll payment option but check IPASS Illinois reviews before enrolling.
- Expect account, login, and payment hurdles when registering or adding a card.
- Have documentation ready when contacting customer service; bilingual support is requested.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and hang ups.
- Unauthorized or incorrect charges and billing disputes.
- Scam and phishing messages cause confusion; many seek refunds.
Positive Feedback
Some agents resolve issues quickly and the service is convenient for toll payments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois has a 2.4 star rating from 66 customer reviews. Consumers are mostly dissatisfied; 55% would likely recommend. Rating mix shows more unfavorable than positive. Pros: easy way to pay tolls, convenient. Cons: cannot get a human to help, billing confusion, reports of being scammed. Many users request a refund and value customer service; price level reported as medium.
Key Takeaways for Future Customers
- Convenient toll payment option but check IPASS Illinois reviews before enrolling.
- Expect account, login, and payment hurdles when registering or adding a card.
- Have documentation ready when contacting customer service; bilingual support is requested.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and hang ups.
- Unauthorized or incorrect charges and billing disputes.
- Scam and phishing messages cause confusion; many seek refunds.
Positive Feedback
Some agents resolve issues quickly and the service is convenient for toll payments.
Media from reviews
White Plains, Georgia
Thought that *** took to much money off my card but everything was ok.
I thought thay took to much money off my card but it was right. So far I am satisfied with my lpass.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Wisconsin
Satisfied
*** contacted me via phone call and got my problem taken care of in a very short time. He was very kind and helpful.
Midland, Michigan
Unfairly charged for tolls I didn't make in [GEOGRAPHIC_DATA]. Every time I call I get hung up on.
I was charged for tolls that I didn't make. I haven't been in [GEOGRAPHIC_DATA] in at least 4 years or more. Also, the license plate number is not on my car: 5K7962 (MI).
Preferred solution: My name taken off this toll I didn't use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Illinois
Add a new card
I'm trying to add a new card, but they don't answer. True, they don't let me.
Please call me back on my cell number so I can update my account. Thanks.
Preferred solution: Add a new card to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sterling Heights, Michigan
Need to pay for a license plate number that isn't my own
I just want to pay a toll, but I am unable to. I have downloaded the app and got nowhere. I have been trying for 3 weeks.
Brooklyn, New York
Activation
Can't get activated. Really irritating.
Keeps sending me down rabbit holes. Then I got one that kept making offers.
Preferred solution: ACTIVATION
Chicago, Illinois
Can not log in to check balance & pay.
I need to set my password & add to my balance. No human to talk to.
Press this or that button! Very frustrating!
Automated. Need to pay my I-pass and can't get on the User site. Make sure details are written down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t own the car no more
They make me pay something that I don't have that car no more for 6 months or more and I don't have a car and I'm walking everywhere.
- Do fix the problem
- Should call if i still had the car
Preferred solution: Apology
User's recommendation: Always call them n say you don’t have that car no more
Chicago, Illinois
Husband died and 8nquiring about his ipass situation.
- - Cannot reach a person to discuss the deceased husband's sticker.
- - I need guidance on the deceased husband's I-Pass account.
Could not talk to a person about what to do about my deceased husbands sticker on our car. Need to know what to do and know about his Ipass account to take care of this issue.
Need to hear back from someone about this issue. Linda Hallenstein
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPagar plan de pagos
Solo me habla en inglés la operadora necesito hablar con. Alguien para realizar el pago de mi plan de pagos por favor
User's recommendation: Poner operador en inglés y spañol
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo see if I have an outstanding toe Was
I got a message, but I dont know if this is fake or what so Im trying to see if I owe any old tolls fee or anything.
I pass did not work have unpaid tolls to care for
Your agent did a great service she over and above on helping me out she was easy to talk with and had a great attitude fantastic job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot text about possible toll violation
- - Cannot locate toll violation or transponder; wants to pay unpaid toll.
- - The 2016 Ford Transit, plate 308370 (IL); contact via email and phone.
Ive been on the website and unable to locate the violation as well as obtaining a transponder. I wish to pay the toll if there is an unpaid one.
Also, would like to place my credit card on file. The vehicle is a 2016 Ford Transit. Plate number is 308370.
IL passenger plate. Please reach out via email and phone to allow me to fix any issues.
Ashley Brazeau
Preferred solution: Ability to pay violation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay unpaid tolls from this past wknd
I need to pay my unpaid tolls and do not have an I-Pass nor wish to get one. I need to have contact with a person so I can pay them.
Preferred solution: Somebody to talk to so I can pay these tolls - before the 14 days are up!
User's recommendation: Don’t bother with this - you can’t do anything but get an Ipass and use the app
Chicago, Illinois
I'm trying to get hold to anyone can't, my card constantly on charge and i I'm getting tickets ?
I'm trying to get hold to anyone can't, my card constantly on charge and i I'm getting tickets ? and i cant get to my app to see whats going on
Sumner, Iowa
Unable to make a payment, got trapped in the construction zones, poor roads , construction that never ends
I asked my Bank why do you guard my money if I can't use it, the current payment system is bias and is for the Rich only,
User's recommendation: The covid was fake and now I'll toll keeps laid off worker's unemployment s
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