IPASS Illinois Reviews
IPASS Illinois Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois has a 2.4 star rating from 70 reviews; consumers are mostly dissatisfied though 57% would likely recommend.
Key Takeaways for Future Customers
- Service is convenient as an easy way to pay tolls and supports auto-fill.
- Reviewers value customer service and product diversity; price level is medium.
- Many users request a refund as a solution to account issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to reach a human and long holds.
- Billing and wrong charges, missing refunds, and collections notices.
- Login and app problems, confusing texts that may resemble scams.
Positive Feedback
Some customers report quick, polite representatives who resolve issues and satisfied users praising easy toll payments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IPASS Illinois has a 2.4 star rating from 70 reviews; consumers are mostly dissatisfied though 57% would likely recommend.
Key Takeaways for Future Customers
- Service is convenient as an easy way to pay tolls and supports auto-fill.
- Reviewers value customer service and product diversity; price level is medium.
- Many users request a refund as a solution to account issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to reach a human and long holds.
- Billing and wrong charges, missing refunds, and collections notices.
- Login and app problems, confusing texts that may resemble scams.
Positive Feedback
Some customers report quick, polite representatives who resolve issues and satisfied users praising easy toll payments.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong charges
My account has been charged many times, I just noticed that
Please call me and refund my money in to account
- Account is still active
- Over charges from my account when i am not using my ipass at all in last 18 months
Preferred solution: Full refund
Los Angeles, California
Resolved: Excellent experience.
reactivated accidentally cancelled account and gave me instructions regarding pending accidental payments.
I dreaded calling, because I assumed Id be on hold forever and that my issue wouldnt be resolved. I had no wait time, the representative was very nice and helpful, and my issue was resolved within just a few minutes.
Chicago, Illinois
Questions about account
We were never notified that there were unpaid notices to pay until it went to collections. You have the credit card numbers to run it and pay it; therefore, I'm not sure why you would send me to collections.
Preferred solution: An explanation why it went to collections
User's recommendation: No reply
Chicago, Illinois
I don't have my car anymore. Was trying to switch my ipass to my daughter's car.
I need help switching the pass from one car to another I don't have that car anymore so I would like to switch it to a different car. Can someone help me with that or what number do I need to call so I can talk to a person?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schofield, Wisconsin
Get new sticker for cracked windshield
- - Four stickers were sent for three vehicles; I discarded the extra, and the help line quickly resolved the issue and a replacement is on the way.
I had trouble replacing the sticker because they had originally sent 4 stickers for our 3 vehicles. I never registered the 4th sticker and discarded it.
When trying to get a replacement, it said I had too many stickers and I could not order a new one. The helpline answered very quickly, listened to my problem, and quickly resolved the issue, and I have a new sticker on the way.
- Quickly and politely resolved the issue
Preferred solution: Deliver product or service ordered
User's recommendation: Very polite and knowledgeable and efficiently solved the issue.
Philadelphia, Pennsylvania
Short term trailer
Agent could not hear because app closed phone. My son told me it is an app fault. When phone screen goes blank it shuts off phone.
Chicago, Illinois
Credit card info
My credit card was hacked, and it's going to take about a week to get it. I can call back and give the card information.
Chicago, Illinois
Unable to sign in to add money to i pass.
I was unable to sign in to add money to my I pass. I kept changing my password.
I was still unable to sign in.
I had trouble finding a phone number to call. While I was attempting to put money on my account I was driving through tolls without paying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Wisconsin
Satisfied
*** contacted me via phone call and got my problem taken care of in a very short time. He was very kind and helpful.
White Plains, Georgia
Thought that *** took to much money off my card but everything was ok.
I thought thay took to much money off my card but it was right. So far I am satisfied with my lpass.
Midland, Michigan
Unfairly charged for tolls I didn't make in [GEOGRAPHIC_DATA]. Every time I call I get hung up on.
I was charged for tolls that I didn't make. I haven't been in [GEOGRAPHIC_DATA] in at least 4 years or more. Also, the license plate number is not on my car: 5K7962 (MI).
Preferred solution: My name taken off this toll I didn't use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Illinois
Add a new card
I'm trying to add a new card, but they don't answer. True, they don't let me.
Please call me back on my cell number so I can update my account. Thanks.
Preferred solution: Add a new card to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sterling Heights, Michigan
Need to pay for a license plate number that isn't my own
I just want to pay a toll, but I am unable to. I have downloaded the app and got nowhere. I have been trying for 3 weeks.
Brooklyn, New York
Activation
Can't get activated. Really irritating.
Keeps sending me down rabbit holes. Then I got one that kept making offers.
Preferred solution: ACTIVATION
Chicago, Illinois
Can not log in to check balance & pay.
I need to set my password & add to my balance. No human to talk to.
Press this or that button! Very frustrating!
Automated. Need to pay my I-pass and can't get on the User site. Make sure details are written down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t own the car no more
They make me pay something that I don't have that car no more for 6 months or more and I don't have a car and I'm walking everywhere.
- Do fix the problem
- Should call if i still had the car
Preferred solution: Apology
User's recommendation: Always call them n say you don’t have that car no more
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