IPASS Illinois
Reviews and Complaints

I cannot reach a human. I waited over one hour yesterday.

No one is answering today either.

My van is in a truck and you are charging me for going through tolls at $8+ each. This is not correct and you are depleting my account.

I just started getting texts to pay my account. I havent used my iPass in years so I didnt know there could be a balance.

Phone system couldn't take call. I cant even log into my account online!

I always make automatic payment and automatic charge the accounts from my bank. I dont know what happens with my account.

I have a problem with my iPad account. i paid extra charge because of my account. I dont have any idea what should I do with this iPad?

Sometime I was calling customer service. There is not a holding.

I have been trying to reach you for 4 days.

I get put on hold or I am directed to a web site that is unusable

Ive received a text message saying that I owe a outstanding amount for a ipass n I dont own a car or a ipass

I need you to send me a new form to attach to my windshield for registering my use of the I Pass. I lost the one you have formally sent me.

Gene Bass

2231 Corinth Drive

Sun Prairie Wi 53590

This is for my 2015 Buick Enclave.

I had pay by plate in the past then I decided to buy I-pass and since then I have been receiving text messages for both, I have been charged for both in the past. I was asking to close pay by plate but heard it cannot be done. Right now I was able to update my payment card but how can I make sure you are not charging me twice again?

I worry about the tax because they said I wont pay the any balance and I have an automatic recharge card in the file and I dont know why I receive this text. This is the first time and II worry about the tax because they said I wont pay the any balance and I have a automatic recharge card in the file and I dont know why I receive this text. This is the first time and I said that was charge like fees.

Fraudulent email sent saying I owed money. It came from EZ pass. I tried to call I-Pass but eas on hold for over 30 minutes

I have been trying to pay on a rental car and won't go back to start date of January 16. I have been trying this since i used the rental car

Received a text from

guinondjomin@***l. com

Claiming to be from Ill tollway customer service and I owe money. Gave me a phone number to call

180*-***-****

Sounds like a scam, correct?

I received several texts stating that I missed a toll. I traveled in Northern Illinois last year.

My Missouri plate is NK3C2E, expiration July 2025.

I would like to rectify this. My phone number is 217617****.

Thank you,

Kip Kolthoff

Called the toll line and, after being on hold for 30 minutes, the customer service representative hung up after I talked to her for thirty seconds. Pretty ridiculous.

I am getting emails and texts that I should not owe. I even tried to pay one to get them off my back and it seems to have generated another.

It will not let me pay online it keeps sending messages about my payment but when I tried to pay it it wouldn't got thru